General Booking and cancellation policy

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• All appointments are strictly by booking.

• Bookings should be made 3-4 working days before the session to enable a smooth transaction, especially during peak hours.

• ​Clients are requested to contact us via Book Online or Calendly to book a session, stating their available dates and time slots. 

*Furthermore, in the event of any National or Global health crisis, we encourage clients to be responsible for their own health. Hence, clients may opt for online counselling provided the switch is made within the cancellation period. Failure to do so will result in charges.
 

• Pre-session payment policy [Psychotherapy/Counselling/Coaching/Reiki healing]: 

  • Either full payment or a deposit is required to secure the session booking at least 48 hours before the session. 

    • The deposit fee is SGD 90.

  • If a deposit is made, the balance of the fees will be collected on the day of the session. Payments are available via Paynow, Paylah, Paypal, and iBanking/Bank transfer.

• Pre-class payment policy [Reiki classes]:

  • Respective total class fees or deposits of SGD200 will be collected 24 hours before the commencement of class.

  • Cash payments are only applicable to those attending face-to-face classes. Full payments must be made prior to the commencement of class. 

• All cancellations should be made 48 hours before the session or class. Failure to cancel/reschedule an appointment or class before 24 hours will result in the deposit being fortified.
   

Cancellation policy during the session for clients under the influence of substance use or unwell to proceed with the session.

To maintain the integrity of the therapy session and therapeutic relationship, clients must be fully responsible for their well-being. If the client is found to be under the influence of substance use (e.g., alcohol, drugs) or is physically unwell, the therapist/reiki practitioner has the right to call off the session and, if necessary, alert the respective authorities to maintain the safety of involved people (e.g., therapists, clients, and caregivers). 

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​Cancellation policy during the class for students under the influence of substance use or unwell to proceed with the class

To maintain the integrity of the class format, students are requested to be fully responsible for their well-being. If, in the event, the student is found to be under the influence of substance use (e.g. alcohol, drugs) or is physically unwell, the reiki master teacher has the right to ask the student to leave the class or, if necessary, alert the authorities, especially in the event of violent behaviours displayed by the student, to maintain the safety of fellow students, teacher, and others within the facility. 

 

Late Penalty Policy

​​I highly encourage clients to be on time for the sessions. A 10 to 15-minute grace period will be given. Clients who show up any later will not be able to benefit from an entire 1- or 2-hour session.

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Payment

Payment is due on the date indicated on the invoice before each session or immediately after purchasing products.

Those who want to book a face-to-face session must pay the total amount or a deposit by the due date to secure the booking. Failure to do so will result in the cancellation of your booking. Deposit fees for one-hour sessions and the SleepTalk process are SGD90, and for Intuitive therapy—SGD150. Cancellation of services, especially for face-to-face sessions, must be done 48 hours before the session. Failure to do so will result in the loss of your deposit.

 

Payment Methods:

• Bank Transfer (POSB account): 056-46734-3

• PayLah! +6581517640

• PayNow +6591772572

• PayPal

• HitPay [Credit card + QR code payment for GPay, Citi Bank, OCBC, HSBC, DBS &POSB, Standard Charted, GrabPay, UOB, AliPay & Shoppee pay]

 Price updates

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 Saviour Consultations reserves the right to change the service rates for its respective services without prior notice. However, clients will be notified of the changes via the website, SMS, or documents presented before the session.

The subsequent changes are required to accommodate the room rental and energy exchange rates with effect from 4th Feb 2020

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Home visitation policy

As of March 2018, all sessions will be conducted at the respective locations, especially for Psychotherapy and Counselling services, to ensure the proper ethical code of conduct for the safety of both client and therapist. Home visits will not be entertained unless the client is physically challenged. Therefore, previous house visit arrangements will not be entertained as of 2018. 

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Psychotherapy and Counselling

As of 1 June 2019, all face-to-face psychotherapy, counselling, and intuitive therapy (Reiki psychotherapy) will be conducted at the Thrive Psychology Clinic or other clinics. Hence, the Therapist will not be held responsible if clients show up at Saviour consultations (residents) or other places by mistake. If such were to happen, the session would be cancelled if clients cannot show up within the grace period, and the deposit would be fortified.

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The policy of Thrive Psychology Clinic is as follows:

• The practitioner (Saviour's representatives) who is booking the facilities is only given a 24-hour timeframe to notify the clinic if a booking is cancelled. Failure to do so may result in paying the booking fee.

​Hence, I request that clients be informed of Saviour Consultations' General Booking and Cancellation Policy and pre-session payment policy.

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Covid-19 Safety measures:

• Wear masks at all times and maintain social distancing measures at the clinic. 

 

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Confidentiality and Privacy Policy

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• Confidentiality is assured unless clients indicate during the sessions that they intend to harm themselves and/or others. In that case, clients will be referred to the respective authorities for their well-being.

 

• Clients must take full responsibility for their health, well-being, and valuables. Respective therapists and Saviour Consultations will not be held accountable for any loss or damages incurred during the session.

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• All Psychotherapy and Counselling sessions may be audio-recorded for documentation/supervision purposes. During the recording, clients may request that the session not be recorded before the session or stop the recording at any given point. Recordings will be deleted after documentation/supervision is complete.

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• All documentation will be kept confidential and private.

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• Clients have the right to stop seeing the therapist (this is different from terminating a session or therapy and referral) and request a change in therapist/counsellor at any given time.

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• If both client and therapist are found to be in a non-therapeutic setting or environment (off-session hours), the therapist is responsible for maintaining the client’s identity and will not disclose the client-therapy relationship during social events. In addition, the Therapist has the right not to entertain or engage in any conversation with the client apart from therapy hours.

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• In an emergency, clients may request an online therapy session within Saviour's operational hours and the therapist's availability. Otherwise, clients will be redirected to other emergency hotlines.

 

Therapy/Counselling duration and format

• The duration of the session is determined by the type of therapy clients are engaged in or arranging with the therapist.

• Typically, an individual session lasts 45 to 60 minutes, and intuitive therapy sessions last 1.5 to 2 hours.

• Clients will personally be notified about the duration and structure of the session upon meeting.

• ​Non-hypnotherapy clients are entitled to request for Online therapy.

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